GENERAL TERMS AND CONDITIONS OF SALE
(Updated version – April 2025)
These General Terms and Conditions of Sale (hereinafter the “T&Cs”) govern all contractual relations between Reconnect, a sole proprietorship registered under number 935 096 690 00012, headquartered at 5 rue du Cépage, represented by Mrs. Marine Gasquet, acting in her own name (hereinafter the “Service Provider”), and any company (hereinafter the “Client”), acting in a professional capacity.
ARTICLE 1 – PURPOSE AND SCOPE
Reconnect designs and organizes customized professional stays for French and international companies.
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These stays include team-building activities, retreats, seminars, or company getaways, within the meaning of tourism-related services under the French Tourism Code, but Reconnect does not act as a travel agency as defined in Article L.211-1 of said code.
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The Service Provider acts as a coordinating intermediary, in collaboration with carefully selected partners (accommodation providers, caterers, activity organizers, etc.), without directly selling individual services or offering tourist packages to the general public.
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These T&Cs apply to any order placed by a Client, regardless of nationality.
ARTICLE 2 – CONTRACT FORMATION
Each request results in a quote sent to the Client by email. This quote is valid for fifteen (15) days from the date of issue.
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The contract is deemed concluded upon written acceptance of the quote by the Client (by email, “approved” notice, or any other written form), which constitutes a binding commitment.
No handwritten signature is required in accordance with B2B transaction rules.
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These T&Cs are systematically sent to the Client, and their explicit or implicit acceptance is required for order validation.
ARTICLE 3 - FINANCIAL TERMS
3.1 – Prices
Prices are quoted in euros, net of VAT (article 293 B of the French General Tax Code).
The prices include :
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The services defined in the quote (accommodation, catering, activities)
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Applicable local taxes, including tourist tax, where this is determined on a flat-rate basis at the time the order is placed.
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They do not include personal expenses, optional insurance or additional costs not expressly mentioned in the quote (local drinks, individual options, transport, etc.).
3.2 – Payment
Payment is made as follows:
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30% of the price must be paid at the time of booking, as a firm, non-refundable deposit.
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The balance is due no later than thirty (30) days before the start of the holiday (i.e. 70% of the total amount).
All payments must be made by bank transfer.
Any failure to pay the balance within this period authorises the Provider to cancel the service without reimbursement of the deposit.
In the event of late payment, interest will be charged as of right:
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Late payment interest equivalent to the key rate of the European Central Bank (ECB) plus 10 points
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A fixed indemnity of €40 for collection costs (article L.441-10 of the French Commercial Code).
ARTICLE 4 - MODIFICATION OR CANCELLATION
4.1 – Cancellation at the Customer's initiative
All cancellations must be notified in writing (by dated email).
The following amounts will be due:
Deadline before the start of the holiday Amount due
More than 60 days 30% of the total
From 59 to 30 days 50% of the total
Less than 30 days 100% of the total
No refunds will be made for services not used or for early departures.
4.2 – Cancellation at the Provider's initiative
In the event of force majeure or an event that makes it impossible for the holiday to run smoothly (e.g. failure of a key service provider, natural disaster), the Provider may:
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Propose an alternative solution
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Or refund the sums paid only for the service in question, without any additional compensation.
ARTICLE 5 – ABSENCE DE DROIT DE RÉTRACTATION
It is expressly pointed out that the services offered by the Service Provider are intended exclusively for professional customers, within the framework of B2B commercial relations.
Consequently, no provision of the Consumer Code relating to the right of withdrawal is applicable.
They are governed solely by the cancellation conditions set out in these T&Cs.
ARTICLE 6 – LIABILITY
The Provider acts as a holiday coordinator. It uses all reasonable means to guarantee the quality of the services provided by its partners (accommodation providers, restaurant owners, activity providers, etc.), without however being bound by an obligation of result.
In this respect, the Service Provider cannot be held responsible for:
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Shortcomings, incidents or non-performance attributable to third-party service providers;
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Damage, loss, theft or damage to property suffered by participants during their stay;
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The consequences of inappropriate, faulty or non-compliant behaviour by participants;
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Delays, absences or cancellations due to external causes (transport, weather conditions, etc.).
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The Customer remains solely responsible for the acts, behaviour and damage caused by its staff, employees or guests during the stay.
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Any incident or difficulty arising during the holiday must be reported to the Provider as soon as possible, by any appropriate written or oral means of communication, in particular by e-mail, telephone call or any other channel enabling receipt to be acknowledged.
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In addition, the Provider does not provide any cancellation, assistance, repatriation or personal liability insurance as part of its services.
It is the Customer's responsibility to insure themselves and all participants directly against the risks inherent in the holiday, including medical expenses, accidents, civil liability and any bodily injury, material or immaterial damage.
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The Provider accepts no liability in this respect.
ARTICLE 7 – MAJOR FORCE
The Service Provider cannot be held liable in the event of an event constituting force majeure, as defined by French case law: pandemic, natural disaster, social unrest, administrative decision, etc.
In the event of a force majeure event making it impossible to carry out the planned services (particularly in the event of a pandemic, administrative closure, natural disaster, war or travel ban), the Service Provider reserves the right:
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either to offer to postpone the service
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or to cancel it, without penalty, compensation or indemnity.
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In this case, the sums already paid will be refunded within a reasonable period, to the exclusion of any other compensation.
The following do not constitute cases of force majeure justifying cancellation without charge:
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Cancellation or reduction in the number of participants at the Customer's initiative
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Personal embarrassment or fear not accompanied by a formal prohibition.
ARTICLE 8 - PERSONAL DATA
The personal data collected is processed in accordance with RGPD regulations.
It is used exclusively for the organisation of services.
Customers may exercise their rights by contacting the Service Provider or by consulting the privacy policy.
ARTICLE 9 – APPLICABLE LAW - ATTRIBUTION OF JURISDICTION
These GCS are governed exclusively by French law.
Any dispute relating to the contractual relationship will be subject to the exclusive jurisdiction of the courts of the Provider's registered office, unless otherwise stipulated.