GENERAL TERMS AND CONDITIONS OF SALE
(updated version – February 2026)
These General Terms and Conditions of Sale (hereinafter the “T&Cs”) govern all contractual relations between Reconnect, a sole proprietorship registered under number 935 096 690 00012, headquartered at 5 rue du Cépage, represented by Mrs. Marine Gasquet, acting in her own name (hereinafter the “Service Provider”), and any company (hereinafter the “Client”), acting in a professional capacity.
ARTICLE 1 – PURPOSE AND SCOPE
The Service Provider carries out two distinct activities:
B2B services: Design and organisation of professional trips (team building, retreats, seminars) for French or foreign companies.
B2C services: Concierge services and booking of services (accommodation, catering, activities) for private customers.
The Service Provider acts as a coordinating intermediary in conjunction with selected partners (accommodation providers, restaurants, guides, etc.).
ARTICLE 2 – CONTRACT FORMATION
Each request results in a quote sent to the Client by email. This quote is valid for fifteen (15) days from the date of issue.
The contract is deemed concluded upon written acceptance of the quote by the Client (by email, “approved” notice, or any other written form), which constitutes a binding commitment.
No handwritten signature is required in accordance with B2B transaction rules.
These T&Cs are systematically sent to the Client, and their explicit or implicit acceptance is required for order validation.
The booking is only confirmed with the service providers once the deposit or the full price has been received, in accordance with the deadlines below. If payment is not received within 7 days of signing, Reconnect reserves the right to release the options.
ARTICLE 3 - FINANCIAL TERMS
3.1 – Prices
Prices are quoted in euros (€).
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For Business Customers (B2B): Prices are quoted exclusive of VAT. As the Service Provider is subject to the VAT exemption scheme (Article 293 B of the General Tax Code), VAT is not applicable to invoices issued.
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For Consumer Customers (B2C): The prices displayed and indicated on the quote are inclusive of all taxes (TTC).
The rates include the services defined in the quote (accommodation, meals, activities) and applicable local taxes (including tourist tax when this is determined on a flat-rate basis at the time of booking).
They do not include personal expenses, optional insurance, or additional costs not expressly mentioned in the quote (onsite consumption, individual options, transport, etc.).
3.2 – Payment
To guarantee your booking with third-party service providers:
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Deposit: 30% of the total price must be paid at the time of booking, as a firm and non-refundable deposit.
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Balance: The remaining balance (70% of the total amount) is due no later than thirty (30) days before the start of the stay/service.
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Last minute: For all bookings made less than 30 days before departure, 100% of the payment is due upon signing.
All payments must be made by bank transfer.
3.3 – Late Payment
Any failure to pay the balance within this period entitles the Service Provider to cancel the service without refunding the deposit.
For Business Customers (B2B): In the event of late payment, the following will be applied automatically:
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Late payment interest equivalent to the European Central Bank (ECB) base rate plus 10 points.
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A fixed compensation of €40 for recovery costs (Article L.441-10 of the French Commercial Code).
For Consumer Clients (B2C): Any amount not paid by the due date shall, after formal notice, incur late payment interest at the applicable legal rate.
ARTICLE 4 - MODIFICATION OR CANCELLATION
4.1 – Cancellation at the Customer's initiative
All cancellations must be notified in writing (by dated email).
The following amounts will be due:
Deadline before the start of the holiday Amount due
More than 60 days 30% of the total
From 59 to 30 days 50% of the total
Less than 30 days 100% of the total
No refunds will be made for services not used or for early departures.
4.2 – Cancellation at the Provider's initiative
In the event of force majeure or an event that makes it impossible for the holiday to run smoothly (e.g. failure of a key service provider, natural disaster), the Provider may:
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Propose an alternative solution
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Or refund the sums paid only for the service in question, without any additional compensation.
ARTICLE 5 – ABSENCE DE DROIT DE RÉTRACTATION
In accordance with Article L.221-28 of the Consumer Code, services relating to accommodation, transport, catering or leisure activities provided on a specific date are not subject to the 14-day right of withdrawal. The contract is therefore binding as soon as it is concluded.
ARTICLE 6 – LIABILITY
6.1 – Scope of liability
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For Business Customers (B2B): The Service Provider acts as a holiday coordinator. It is bound by an obligation of means and cannot be held liable for any shortcomings, incidents, delays or non-performance attributable to third-party service providers (accommodation providers, transport operators, etc.).
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For Consumer Customers (B2C): In accordance with Article L.211-16 of the French Tourism Code, the Service Provider is fully liable for the proper performance of the services provided for in the contract. However, its liability may be excluded if the non-performance is attributable either to the Customer, to a third party not involved in the provision of the travel services, or to exceptional and unavoidable circumstances.
6.2 – Disclaimers
Under no circumstances shall the Service Provider be held liable for the following damages:
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Participant behaviour: The consequences of inappropriate, wrongful, dangerous behaviour or behaviour that does not comply with the service providers' safety instructions by the Client or its participants (employees, guests, etc.). The Client remains solely liable for any damage caused by itself or its group.
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Theft and damage: Damage, loss, theft or damage to personal property suffered by participants during their stay, including in accommodation or transport vehicles.
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External factors: Delays, absences or changes to itineraries attributable to external causes (strikes, weather conditions, traffic jams, delays in third-party transport).
6.3 – Reporting incidents
Any incident, non-compliance or difficulty arising during the stay must be reported to the Service Provider immediately and in real time by any means of communication (call, email, instant messaging). If the incident is not reported immediately, allowing the Service Provider to attempt to resolve the problem on site, no subsequent complaint will be admissible.
6.4 – Insurance and Absence of guarantees included
The Service Provider does not provide any insurance (cancellation, assistance, repatriation, medical expenses or personal liability) as part of its basic rates.
It is the Customer's responsibility to take out personal insurance (or to check their existing policies) to cover the risks inherent in the stay: accidents, bodily injury, repatriation assistance and civil liability.
The Service Provider declines all responsibility in the event of a lack of insurance on the part of the Customer or their participants.
ARTICLE 7 – MAJOR FORCE
7.1 – Definition and events covered
The Service Provider shall not be held liable in the event of force majeure, as defined by Article 1218 of the Civil Code and French case law. The following are expressly considered as such: natural disasters, fires, epidemics or pandemics, administrative closures, wars, acts of terrorism, social unrest on a national scale or travel bans imposed by the authorities.
7.2 – Rights of the service provider
In the event of such an occurrence making it impossible to perform the planned services, the Service Provider reserves the right:
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Either to propose postponing the service to a later date (with the Client's agreement);
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Or to cancel the service, without penalty, compensation or additional damages at its expense.
7.3 – Refund policy
In the event of cancellation due to force majeure, any sums already received by the Service Provider shall be refunded to the Customer within a reasonable period of time. This refund is strictly limited to the sums paid for the service and excludes any other form of compensation or damages (personal transport costs not included in the quote, etc.).
7.4 – Exclusions from major force
The following shall in no way constitute cases of force majeure justifying cancellation without charge or reimbursement:
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Cancellation or reduction in the number of participants at the Customer's initiative (for internal reasons, personal withdrawals or changes in corporate strategy);
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Mere inconvenience, personal fear or precautionary measures on the part of the Client that are not accompanied by a formal administrative ban or a real impossibility of execution (e.g. rainy weather, unconfirmed threat of strike, stable but worrying health situation for the Client).
ARTICLE 8 - PERSONAL DATA
The personal data collected is processed in accordance with RGPD regulations.
It is used exclusively for the organisation of services.
Customers may exercise their rights by contacting the Service Provider or by consulting the privacy policy.
ARTICLE 9 – APPLICABLE LAW - ATTRIBUTION OF JURISDICTION
These GCS are governed exclusively by French law.
Any dispute relating to the contractual relationship will be subject to the exclusive jurisdiction of the courts of the Provider's registered office, unless otherwise stipulated.